Field notes
What Taiwan FSC examiners usually ask first
When an FSC examination team sits down with a fintech operator in Taiwan, the first hour is less about exotic transaction patterns and more about clarity of ownership. Examiners want to know who can change a customer risk rating, who can waive an alert, and whether those people can explain the last three exceptions without reading from a script.
We recommend keeping a one-page control map for each licensed product: control name, owner, evidence location, and last review date. During our regulatory readiness audits, firms that arrive with this map spend less time hunting folders and more time answering substance.
A second early question concerns customer complaints and refunds. Examiners often ask for the last quarter of complaint logs, not a polished summary. If your logs live in three systems, reconcile them before the visit. Gaps between the complaint register and the refund ledger are a common finding for e-wallet and remittance firms.
Finally, expect a walkthrough of how a new product feature reaches customers. Who signs off on disclosure language? Who confirms that fee tables match what the app shows? Document that path once, keep the artifacts together, and your opening day will feel orderly rather than improvised.